⛲Functional Requirements

Here are the functional requirements

• Issue Resolution: The chatbot should be able to identify and resolve common issues related to speaker bookings, such as booking cancellations, rescheduling, and payment issues.

• Support and Guidance: The chatbot should provide users with general support and guidance on the speaker booking process, as well as answering frequently asked questions.

• Escalation to Human Support: The chatbot should be able to escalate issues to a human support agent when it is unable to resolve them.

• Chat History: The chatbot should maintain a history of all chat interactions with users for record-keeping purposes.

• Notification System: The chatbot should notify users of any changes to their speaker bookings, as well as updates on the status of their support requests.

• Recommendation: The chatbot should be able to recommend performers based on user preferences and event details.